FAQ's

Here are a few of our Frequently asked questions. Can't find what your looking for here, use our contact us page to get in touch.

What is your cancellation notice period?

If you need to cancel an appointment, we request that you provide us at least 48 hours advance notice.

If you are unable to give us a notice of cancelation, The full cleaning fee will be applied

How do I pay?

For one off jobs full payment is required upon booking to secure your appointment via transfer. You will be sent an Invoice via email with a payment link attached.

Once payment is received your booking is secure.

Regular customers will be sent an invoice which is payable on the day of their clean.

We accept cheques for customers who do not do online banking.

Without payment we are unable to continue with your next clean.

Do I have to provide cleaning equipment?

We provide our own products, vacuum cleaners, mops and clean cloths.

Please ensure our cleaners have access to a toilet brush.

If you would like specific cleaning products then please inform us so that we can risk assess the materials. You will need to provide these.

Why are your costs higher?

Because we provide quality cleaning with excellent customer service. We use high end
cleaning products, are fully insured and are Safe Clean verified.

What area's do you cover?

Timsbury
Clutton
Farmborough
Marksbury
High Littleton
Keynsham
Farrington Gurney
Midsomer Norton
Radstock
Faulkland
Peasedown St John
Bath

What services do you provide?

Commercial cleaning

Domestic

Deep cleans

End of tenancy cleans

Home organisation

Window cleaning

Carpet and upholstery cleaning

Exterior cleaning

After builder cleans

Oven cleaning

Patio/ drive power washing

How do I book?

How Often Should You Schedule a Commercial Clean?

The frequency of commercial cleaning depends on the type of business and its size. However, typical recommendations include:

Offices and Retail Spaces: Daily or weekly cleaning to maintain hygiene and appearance.
Warehouses and Industrial Sites: Weekly or bi-weekly cleaning, depending on the level of dust and debris generated.
Medical and Healthcare Facilities: Daily cleaning with additional disinfecting protocols.
Schools and Educational Institutions: Cleaning at least once a day with more frequent cleaning in high-touch areas.

How Often Should Commercial Deep Cleaning Be Done?

While regular cleaning is typically done daily or weekly, a commercial deep clean is recommended at least once every 3 to 6 months, depending on the level of foot traffic, the type of business, and specific cleaning requirements. Businesses with high customer interaction or those in industries such as healthcare, food service, or retail may need more frequent deep cleanings.

How Often Should You Schedule Domestic Cleaning?

Weekly or Bi-Weekly: For general upkeep and maintenance, regular cleaning once a week or every two weeks ensures that your home remains tidy and hygienic.
Seasonally or Quarterly: A more thorough cleaning, such as a deep clean, might be needed every few months to keep your home in top shape.
Before/After Special Events: Whether you’re hosting a party, preparing for guests, or recovering after an event, a one-time cleaning can help refresh your space.
When Moving: For a fresh start in your new home or to leave behind a pristine space for new owners, a move-in or move-out cleaning can make all the difference.

When Should You Schedule a Domestic Deep Clean?

A deep clean is recommended every 6 to 12 months, depending on the size of your home and the level of cleaning needed. However, you may choose to schedule a deep clean in specific situations, such as:

After a renovation or move-in: Post-renovation or move-in deep cleaning is essential to remove construction dust and residue.
Before or after a special event: Prepare for a gathering, party, or holiday with a fresh, clean home.
Seasonal Cleaning: Many people opt for a deep clean during spring or fall to refresh their home as the seasons change.
Allergy season: If allergies are a concern, a deep clean can reduce dust and allergens in your home.

How Often Should You Have Your Windows Cleaned?

Residential Properties: Windows in homes typically need cleaning every 2-3 months, though this depends on factors such as the climate (e.g., coastal areas with salt build-up) and whether you have children or pets that cause additional dirt.
Commercial Properties: Depending on the type of business and foot traffic, commercial windows may require cleaning on a monthly, bi-monthly, or even weekly basis, especially for storefronts or businesses located in busy urban areas.
High-Impact Areas: Windows in kitchens, bathrooms, and areas prone to moisture or humidity may need more frequent cleaning to avoid the accumulation of soap scum or mould.

How Often Should You Have Your Carpets Cleaned?

The frequency of carpet cleaning depends on factors such as the level of foot traffic, whether you have pets, and the type of carpet. However, general recommendations include:

Residential Homes: Every 6 to 12 months, depending on how much the carpet is used. High-traffic areas may need cleaning more frequently.
Commercial Spaces: High-traffic areas in offices, retail stores, or public spaces may require cleaning every 3 to 6 months.
Homes with Pets: If you have pets, carpets should ideally be cleaned every 3 to 6 months to remove pet hair, dander, and odours.
Allergy Sufferers: If anyone in the household suffers from allergies, more frequent cleaning may be necessary to remove allergens from the carpet.